Do you want to have a meaningful global impact and be an integral part of a fast-growing business? Then Appway is looking for you!
As a Customer Success Manager in Appway you are our customers’ Chief Adoption Officer and ensure they get the most out of Appway. You will be the primary contact for a portfolio of customers, with a consultative and holistic approach to their evolution, maximizing value and success for them over time.
As part of a global team, you will learn about our customers’ strategy and needs. You will proactively identify how Appway’s product and value proposition can best drive and support our customers’ journey. You will have a profound 360-degree expertise around Appway’s products and its services, from both a technical and a business domain perspective. You will act as a great facilitator between customers, partners and Appway to provide high value-added advice to a broad range of stakeholders at all levels. You will bring back all the information required for KPIs such as satisfaction, adoption, health, engagement.
By ensuring the greatest possible experience with Appway you make the customer’s investment an immediate and long standing success.
- Help customers to get ready to adopt Appway
- Introduce Appway and its full ecosystem (including partners, academy, support)
- Ensure frictionless experience by removing impediments
- Support the delivery team to success
- Understand strategies and struggles
- Cultivate conditions for high adoption
- Proactively introduce new products and services in line with their strategy
- Identify and develop opportunities with AE
- Create and groom the right connections
- Get customer engaged with new capabilities and experiences
- Convey on-field feedback for continuous improvement and innovation
- Contribute to accurate account plans and KPIs
- Run periodic business reviews
- Help maintaining efficient internal operations