Technical Account Manager

bei New Relic

New Relic 
Technical Account Manager (TAM) 
Zurich, Switzerland

If you have that special mix of DNA that makes an exceptional TAM – the blend of great business savvy and technical prowess – then we are a match made in heaven!  

With the swift adoption of our application performance management (APM) tooling among enterprise customers, New Relic is showing that large organizations are ready for SaaS APM solutions.  

Working with the Enterprise Sales organization, you will use your technical expertise and business acumen to ensure our high-value customers are able to grow their business by leveraging the full scope of New Relic’s product suite. You will champion New Relic’s strategic direction and vision, as well as promote and advocate new product direction on behalf of your customers. Are you ready to be part of this extraordinary story? 

To make a personal impact on a company that is changing the way the world uses software? The link to apply now is given below. The successful candidate will be adept at ensuring customer adoption and upgrades, and will have outstanding relationship building skills. S/he will have experience solving technical problems real-time, and will be a trusted advisor and solution architect.  

Responsibilities:

  • Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a presales capacity
  • Oversee the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
  • Work closely with Sales to identify revenue opportunities through the upsell of new services and contract renewals
  • Evangelize new product features & provide customer feedback to New Relic product management and engineering groups
  • Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management
  • Ensure timely resolution of customer issues by coordinating support responses 
  • Maintain a deep understanding of the customer’s business as well as their technical environment

Requirements:

  • Fluent in German and English
  • 5 years + of presales experience with the high tech industry
  • Strong technical background and sales/customer orientation
  • Specific experience in Application Performance Management (APM) concepts
  • Development experience in one or more of the following languages – Java, .Net, Ruby, C, Python
  • Clear understanding of network & system management solutions 
  • Background in mobile device platforms & architectures (IOS & Android)
  • Firm understanding of OO concepts
  • Superior organizational and project management skills
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Bachelors degree in Engineering/Computer Science or equivalent

A little about us:

New Relic is a leading digital intelligence company, delivering full-stack visibility and analytics with more than 14,000 paid business accounts. The New Relic Digital Intelligence Platform provides actionable insights to drive digital business results. Companies of all sizes trust New Relic to monitor application and infrastructure performance so they can quickly resolve issues, and improve digital customer experiences. Learn more at newrelic.com.

New Relic is a San Francisco Best Places to Work award winner, an Oregon “Top Workplace” award winner, named a leader in the Gartner’s 2012, 2013, 2014 & 2015 “Magic Quadrant” for APM companies, a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld) – the list of accolades goes on. More important than all of that: we provide challenging work, opportunities to learn, high quality teammates, a standard-setting product, and a company on the move. 

We provide competitive compensation, equity and big-company benefits (medical, dental, etc) - all while maintaining the energy, agility, and fun of a start-up.

New Relic is most decidedly an equal opportunity employer. We seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

To get started, click on the link below. To fast track your application, let us know in your cover letter why this job, product, and/or company is of particular interest to you. We look forward to talking!


https://newrelic.com/about/careers?utf8=%E2%9C%93&category=&department=&location=zurich


Jobdetails

  • Arbeitsort: Zürich
  • Regionen: Zürich Stadt (ZH)
  • Anstellungsart: Vollzeit (100%)
  • Aktiv seit: 25.04.2017
  • Bitte beziehe dich bei deiner Bewerbung auf ijobs.ch. Vielen Dank!
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